Our Shipping Solutions

At Epoch Custom, where every shipment is as satisfying as a refreshing sip of boba tea, we’re dedicated to providing seamless shipping services to our valued customers. Below, you’ll find important details regarding our shipping process.

Orlando Local Shipping (Applied for Surrounding Areas)

  • *Free Shipping

    *Orders exceeding $300 are eligible for free shipping.

  • Delivery Timeframe

    2-3 business days in the Orlando area.

  • Shipping carrier

    UPS, USPS, and FedEx (options discussed with a sales representative).

  • Addresses

    Epoch delivers to commercial and residential addresses.

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Shipping for Extended Areas in Florida

  • *Free Shipping

    *To qualify for FL Free Delivery your order minimum must be $700 for nearby areas, and $1000 for more distant areas.

  • Delivery Timeframe

    3-7 business days in Florida.

  • Shipping carrier

    UPS, USPS, and FedEx (options discussed with a sales representative).

  • Addresses

    Epoch delivers to commercial and residential addresses.

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National USA Shipping

✽ Small order to big orders

We deliver everything from individual boxes to full pallets.

✽ Delivery Timeframe

5-10 business days across the USA.

✽ Shipping carrier

Options discussed with a sales representative. Shipping is by third parties. If you have preferences with a shipping company, speak with a sales representative.

✽ Addresses

Shipping carriers deliver to commercial and residential addresses. When it is a residential address the costs are higher.

We want you to be completely satisfied with your purchase from Epoch Custom. If for any reason you’re not, we’ve got you covered with our returns and refunds policy.

Returns & Refunds Policy

General Returns

  • Claims for damages or shortage must be made within 2 days upon receipt of goods.
  • Machinery returns after 7 days are subject to a 15% restocking fee.
  • Items purchased on sale are final, no returns will be accepted.
  • No returns accepted after 15 days from receipt.

Food Items

  • General return terms applies.
  • Food stuff returns are only accepted if the items remain unopened.
  • No returns accepted for perished items.
  • To initiate a return for food items, please contact us (407) 420-7735 or visit our Contact Page.